AI for hotels

High season without drowning in the same inbox.

Repeated multilingual inquiries, bookings and cancellations mixed together. An agent triages and drafts; your team approves. Price and timeline via web packages — not another blog essay.

See hotel packagesRequest a hotel package

What the agent does

Multilingual triage, drafts with human oversight.

Same pattern as our operational guide: the agent prepares; reception decides what goes out.

Sorts the inbox

Separates bookings, cancellations, suppliers, and noise. Prioritises what cannot wait.

Drafts in the guest's language

Aligned with your cancellation, late check-out, and soft upsell policies.

Nothing sends alone

Human approval on guest-facing replies. Traces of what was suggested and who validated it.

Before and after

The same flow, with a prioritised queue.

From chaotic inbox to triage + draft + approval — measured in wait minutes, not chatbot promises.

The same flow, with a prioritised queue.BeforeInbox waitManual triageManual draftSent45–90 minAfterAgent triageAgent draftHuman approvesSent8–15 min

Illustrative agent + human pattern. Real timings are measured in your Discovery or pilot.

Packages

Start with a website that answers — or the Operator workflow.

Presence or Bookings for hotels that need a site plus inquiry agent. Operator when you want the first Operating Layer workflow (multilingual inbox).

See Web & eCommerce

Hotel questions

Does this replace reception?

No. It sorts and drafts. Reception approves anything sensitive. The goal is high season without hiring only for July.

Do I need to change PMS?

Almost never as a first step. We start with email and exports; APIs are evaluated case by case.

How long does a hotel pilot take?

Presence or Bookings follow the fixed Web & eCommerce timelines. An Operator inbox workflow usually fits in 45–60 days with timely feedback.

Is it compatible with GDPR and the AI Act?

Designed with minimisation, agreed region, and logs. Article 50 transparency (Aug 2026) where the flow requires it — not confused with Annex III high-risk dates (Dec 2027).

Do you only work in Málaga?

We are based in Torre del Mar / Axarquía and serve Málaga province in person. Remote for the rest of Spain when scope allows.

Tell us about your season.

Name, hotel, and phone. We reply with the package that fits — not an Efficiency Audit form if you only need a website.

Required for this package inquiry.
A few sentences are enough — required for US → EMEA.

We usually reply within 24 hours by email.